Every license includes a 14-day money-back guarantee. If it does not do what you needed, you get your money back.
How to request a refund
Contact support within fourteen days with your license key or order number. Freemius returns funds to the original payment method.
What we ask
A sentence about what went wrong helps us improve, but it is not a condition of your refund.
After a refund
The license is deactivated. Completed migrations and your data are unaffected.
Outside the window
After fourteen days, refunds are considered case by case, especially where a defect blocked a migration.
Chargebacks
Please contact us before opening a dispute; a direct refund is faster.
Questions about this policy? Contact support.