Refund eligibility is the policy displayed by Freemius checkout for the product at the time of purchase. This page does not add an unconfigured no-questions-asked guarantee.
Check the purchase terms
Review the refund language shown in hosted checkout and your purchase confirmation. Freemius supports multiple seller-configured refund policies, so a generic time window should not be assumed.
How to request a refund
Open a support request with the order email, order number, purchase date, plugin version, and a concise explanation. Do not publish a license key or payment information.
Technical issues
For migration defects, include the exact status and on-screen error. We will first determine whether the field or storage is outside the documented version 0.2.0 support boundary or whether the supported workflow is malfunctioning.
Effect on WordPress data
A refund or license change does not reverse completed migrations or delete plugin recovery data. Use the documented rollback, cleanup, purge, or Delete all plugin data actions deliberately.
Payment handling
Approved refunds and payment-method processing are handled through Freemius as merchant of record.
Questions about this policy? Contact support.